At DR MG, we strive to ensure you are fully satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.
1. Eligibility for Returns
We accept returns only under the following conditions:
- The item is unused, unopened, and in original packaging
- The return request is made within [3–7 days] of delivery
- The product is not damaged due to misuse
⚠️ Due to hygiene and safety reasons, we do not accept returns on opened or used products.
2. Damaged or Incorrect Products
If you receive a:
- Damaged item
- Defective product
- Wrong product
Please contact us within 48 hours of delivery with:
- Order number
- Clear photos/videos as proof
We will arrange a replacement or refund at no extra cost.
3. Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Products without original packaging
- Items returned after the allowed timeframe
- Products purchased during special sale/clearance (if applicable)
4. Refund Process
Once your return is approved:
- Refunds will be processed within 5–7 business days
- The amount will be credited to your original payment method
- Shipping charges (if any) are non-refundable
5. Return Shipping
- Customers may be responsible for return shipping costs (unless the product is damaged or incorrect)
- We recommend using a trackable shipping service
6. Order Cancellation
- Orders can be canceled before dispatch only
- Once shipped, cancellation is not possible
7. Important Notes
- Please perform a patch test before full use
- Individual results may vary; dissatisfaction based on personal results is not eligible for refund